Sales conditions


• Identification
Company name   Edelweiss etculottecourte
Manager last name   Chombart de Lauwe
Manager first name   Philippine
Head office   6 place Saint Germain des Prés
Zip code   75006
City   Paris
Country   France
Phone   +33(0)184254095 - (sms)+33(0)664925821
E-mail   contact@edelweissetculottecourte.com
Siret No.   51404801600018
Hébergeur du site   New Oxatis
Immeuble Acropolis
171 bis Chemin de la Madrague Ville
13002 Marseille
Directeur de publication   -

Rationale

This website is owned and operated by Edelweissetculottecourte. 
We are the owner or licensed user of the copyright and other intellectual property rights in the material on this website. You may not reproduce, adapt, upload, link, frame, broadcast, distribute or in any way transmit the material on this website without our written consent, other than to the extent necessary to view the material or as permitted by law.
However, websites promoting hypertext links towards our website are authorized without prior specific requests.

1. Conditions acceptance

Please review the terms before using this website. By using this website you acknowledge that you have read and agreed to these terms listed within this page. The following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "TOS") determine the contractual relationship established between Edelweissetculottecourte and its client, both parties accepting them without reserve. We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

2. The Products

We always aim to ensure that all details, descriptions and prices appearing on this Website are accurate, but from time to time errors may occur. While we try to accurately represent the color of an item, photography will be affected by the settings of the computer on which it is viewed. In any case Edelweissetculottecourte will not be contractually responsible.  All items sold are subject to availability and while every effort is made to fulfill your order, the stock visible on our Website is held in our warehouse. The available quantity is then specified in each product page.

3. Orders

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. When you do place an order, we automatically register it acting as a proof with its detailed description and date. In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. The Site is available only to individuals and others who meet the Edelweissetculottecourte terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Edelweissetculottecourte, whose applications are acceptable to Edelweissetculottecourte and who have authorized Edelweissetculottecourte to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. In addition, Edelweissetculottecourte reserves the right to cancel any client's order with whom they would be an existing - still ongoing - litigation related to the payment of a previous order. The personal information provided by the client when placing an order on the Site, makes him responsible : in case of an error in the provided contact details, Edelweissetculottecourte will not be responsible for not being able to deliver the product ordered.

4. Delivery

Edelweissetculottecourte chose to use Colissimo suivi without signature at delivery or the Registered option for specific products only.
Once the order is confirmed and the paiement received, Edelweissetculottecourte commits to make all its possible to deliver to the French post office all the ordered items by the buyer in a maximum of 48 hours delay (working days), except for specific products deliverable within 10 days. The carrier commits to Edelweissetculottecourte, via contract, to deliver the order to the buyers' postal address given by Edelweissetculottecourte. In the case of a Cash-On -Delivery (COD) option, the client commits to pay the total amount indicated on the order confirmation to the carrier or its representative.

Moreover, regarding deliveries out of France the client commits to pay all related taxes due to the product importation, custom duty, the value added tax, and all other fees requested under the delivery's country destination law. All orders purchased on Edelweissetculottecourte by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. Edelweissetculottecourte cannot be legally held responsible if the taxes were not paid by the customer.
The order delivery will be made by the French postal services in Colissimo Suivi or Registered follow up depending on the customer's choice on the shipping option in France. The delivery will be made in the time window agreed with the customer in order to hand over the product directly to the identified recipient, or in case of absence, to another person authorized by the customer. Potential delivery delays will not give the customer the right to reclaim any compensation for damages.

Deliveries in countries within the the European Economic Community are made by the French postal services via Colissimo European follow up or Chronopost depending on the customer's delivery transport choice. For all deliveries out of the EEC deliveries will be made by the international postal services or Chronopost depending on the customer's delivery transport choice.

If the products delivered do not comply with the order or have a defect, the customer can return them within the conditions explained in this document.
In case of emergency situations releasing the seller from his obligation to deliver: war, riot, fire, strike, lockout, and inability to be supplied. The merchandise always travels at the risk and peril of the addressee. Always check your package upon arrival. You have a period of 48 hours to notify the transporter in case of missing or damaged items.

If some of the items in an order are not available, several shipments to the same client may be made at a cost of one delivery only. In the event that the client would like the products ordered to be shipped to two different addresses, it is preferable the latter place two separate orders, with the associated delivery costs.

5. Withdrawal, returns and exchanges 

The client has fifteen (15) days from the reception ordered to make a decision. We will gladly exchange or refund any unused items, in this case the client must return the products intact, and perfectly clean, in their original package, with their labels still on, at the following address :

Edelweiss et culotte courte
6 place Saint Germain des Prés 
75006 Paris 
France 

In case of an exchange, the return costs will be charged to customers, Edelweissetculottecourte will cover for the costs associated with transport costs of exchanged products within France, Belgium and Luxembourg (out of products in promotion or on sale), outside of those three countries, the shipping costs will be charged to the client.

In case of exercise of right of withdrawal, Edelweissetculottecourte agrees to reimburse the customer the money paid, without charge expect for the potential returning shipping costs (that can be paid via PayPal), within a maximum of 30 days, in the same form of payment made initially by the client (credit card, cheque, money transfer or Paypal).

6. Pricing

The price is stated in euros.
The price displayed on the product forms does not include shipping fees.
The price displayed on the confirmation of the order is the final price given, Edelweissetculottecourte is not subject to VAT (VAT not applicable, article 293B of the French General Tax Code (CGI)). This price includes the price of the products, processing, wrapping service and product preservation fees, and shipment fees.

7. Payment

The product price billed to the client is the price displayed on the order confirmation provided by Edelweissetculottecourte. The product price is payable by one of the means of payement proposed on the site on the day of the effective order.

When ordering the product online, we'll take you through the steps to choose your payment method, you can choose between the options below:
  • payment by credit card, through the security process of our LCL bank,
  • your Paypal account,
  • or by cheque to the order of : Edelweiss et culottecourte
and sent to the following address : 
Edelweiss et culottecourte
6 place Saint Germain des Prés
75006 Paris 
France
  • by bank IBAN transfer 
IBAN : FR72
3000
2062
3700
0007
1701
V18
 BIC: CRLYFRPP

The order validated by the client will only be considered effective after the central bank payment chosen by the customer has given its approval. In the event of refusal of the known as centers, the order will be automatically cancelled. Furthermore, Edelweissetculottecourte reserves the right to refuse any order from a customer with whom there is an ongoing dispute.

8. Litigation

This contract is submitted to the French law. Edelweissetculottecourte shall not be held responsible for any  damage whether material, immaterial or corporal, which may result from a poor functioning or inadequate use of marketed products. The same applies to changes made by the manufacturers to products. In any event, the responsibility of Edelweissetculottecourte shall be limited to the amount of the order and shall not be assumed or simple errors or omissions that may have subsisted despite the precautions it has taken in presenting its services. 
In the case of difficulties in applying these T&C, the customer has the possibility to seek a resolution on friendly terms before taking any legal action; including with the help of:
of a professional association in the sector, a consumer association or any other adviser of their choice. It should be remembered that seeking an amicable solution does not break the "short period" of the legal warranty, or the period of the contractual warranty. Generally, and subject to the appraisal of the courts, compliance with the provisions of this contract relating to the contractual warranty imply that the Buyer has met its financial commitments to the Vendor.

The claims or disputes will always be considered with good-will, based on the sincerity and honesty of the party which accepts to expose its position. In case of litigation the Buyer will address in priority to Edelweissetculottecourte's customer service in order to reach a potential agreement. If the dispute cannot be resolved out of court, it will be referred to the Commercial Court (Tribunal de commerce) of Paris.

9. Warranty 

Edelweissetculottecourte does not guarantee that all presented products are made or produced in Europe.

Edelweissetculottecourte declines all liability for non-compliance with current regulatory or legislative provisions in the receiving country and Edelweissetculottecourte's liability shall be systematically limited to the value of the product in question at its date of sale, without any possibility of recourse to the brand or the product manufacturing company.

In any event, the customer has the legal guarantee of eviction and hidden defects provided for in articles 1625 and following of the French civil code. At the condition that the buyer can prove the hidden defect, the seller should legally repair all the consequences (art.1641 and followings of the code civil); if the buy addresses him/herself to the court, he or she must do so within a "brief delay" starting at the discovery of the hidden fault (Article 1648 of the Civil Code). You can contact Edelweissetculottecourte's customer service : six days a week (from Monday to Saturday included) at the following phone number : +33 (0)1 84 25 40 95 or via email at contact@edelweissetculottecourte.com (customers will receive a response within 48 hours).

10. Legal information

Given the present e-commerce context, it is mandatory to provide all nominative information in order to ensure the proper order registration and shipping of Products, establishment of invoices and contract guarantees.
The lack of any necessary personal information shall result in the failure to confirm the sales order. According to the law of Data Protection of January 6th, 1978, the use of personally identifiable information gathered on the Website is subject to formal declaration registered with the National commission for information technology and civil liberties [CNIL]. 
Under the provisions of the Data Protection Act No. 34  of 6 January 1978, the client has a right of access, rectify and remove any personal data that concerns him and kept by Edelweissetculottecourte. Furthermore, Edelweissetculottecourte undertakes not to communicate to third parties any details of its clients free of charge or against payment.